Frequently Asked Questions

No. Wifi Provider In Your Area is an independent third-party assistance platform launched in 2026. We are not an ISP, cable company, or telecommunication service provider.

We provide informational guidance and support assistance only. We do not provide internet or cable services directly, and we are not affiliated with, authorized by, or endorsed by any service provider.

No. We do not sell internet, cable, streaming subscriptions, or any service plans. Our role is strictly limited to providing guidance and informational assistance related to connectivity issues.

If you need to purchase or modify a service plan, you must contact your service provider directly.

Yes. Our service fees are separate from any provider charges you may have. We charge for the technical guidance and assistance we provide.

The cost will be explained before any service begins. You will still be responsible for your regular provider billing—our fees do not include or replace those charges.

Yes. Provider billing remains completely unchanged. We do not interact with, modify, or process any payments to your internet, cable, or streaming service provider.

Our assistance fees are separate and in addition to your existing provider charges.

No. We never request provider passwords, account credentials, billing information, or other sensitive data.

Our guidance is limited to helping you troubleshoot connectivity issues using your own equipment. We do not access your provider accounts.

We may reference multiple providers for guidance purposes only. However, we have no affiliation, partnership, authorization, or endorsement from any provider.

All provider names are used strictly for informational purposes. All trademarks belong to their respective owners.

Yes. Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether assistance has already been delivered.

Please review our Refund Policy page for full eligibility details and terms.

Wifi Provider In Your Area is an independent third-party support service that helps individuals and businesses troubleshoot and resolve internet and cable connectivity issues. We are NOT an internet service provider or cable company—we're a support service that provides guidance and technical assistance.

Our team of specialists helps you understand technical problems, walk through troubleshooting steps, and provide clear explanations in plain English.

No. Wifi Provider In Your Area is completely independent and not affiliated with, authorized by, endorsed by, or sponsored by any internet service provider, cable company, or telecommunications provider. We do not represent any specific ISP or cable company.

Our independence allows us to provide unbiased guidance without corporate agendas or upselling tactics.

We provide technical support guidance for:

• Internet connectivity issues and outages
• WiFi problems and optimization
• Router and modem troubleshooting
• Network setup and configuration
• Cable TV issues and equipment problems
• Speed testing and performance optimization

We guide you through troubleshooting steps and help you understand what's happening with your connection.

We do NOT:

• Provide internet or cable service
• Access your ISP account or billing information
• Guarantee service restoration (only your ISP can restore service)
• Represent or act on behalf of any ISP or cable company
• Install physical equipment at your location
• Process payments to your service provider

Our role is strictly limited to providing technical support guidance and assistance.

We pride ourselves on fast response times. When you call our support line, you'll typically be connected with a live support specialist in under 2 minutes—no long hold times or complicated phone trees.

Our service is available 24/7, so you can get help whenever you need it, even outside traditional business hours.

Our pricing is transparent and based on the complexity and duration of the support you need. You'll be informed of the cost before any service begins—no hidden fees or surprise charges.

For specific pricing information, please call our support line where a specialist can provide accurate pricing based on your needs.

No. We are completely independent from ISPs and cable companies. Any charges for our services are separate from your regular internet or cable bill. Your service provider will not be charged or billed for our assistance.

We stand behind our service. If you're not satisfied with the support you received, please contact us immediately. Our refund policy details are available on our Refund Policy page.

Note: We cannot guarantee specific outcomes (like service restoration) since that depends on your ISP and factors beyond our control.

We can help you troubleshoot and identify the cause of the outage. In many cases, connectivity issues can be resolved through proper troubleshooting of your equipment (modem, router, cables, etc.).

However, if the issue is with your ISP's network or infrastructure (like a service outage in your area), only your ISP can restore service. We'll help you determine the cause and guide you on the appropriate next steps.

Not at all! Our support specialists excel at explaining technical concepts in plain, easy-to-understand language. We'll guide you step-by-step through any troubleshooting process, regardless of your technical knowledge level.

Just be able to describe what's happening with your connection, and we'll take it from there.

Yes! We support both residential and business connectivity issues. Whether you're a remote worker, small business owner, or managing a home office, we can help troubleshoot internet and connectivity problems.

If the issue persists after following our troubleshooting guidance, you can call back for additional support. Some issues may require intervention from your ISP, and we'll help you understand when that's necessary and what information to provide them.

Remember, we provide guidance and support—we cannot guarantee specific outcomes since some issues are beyond our control (like ISP network outages or faulty equipment that needs replacement).

No. We do not access your ISP account, billing information, browsing history, or personal data. Our support is limited to helping you troubleshoot connectivity issues on your own equipment.

We only collect basic contact information necessary to provide support, and we protect all customer data according to our Privacy Policy.

Yes. Our specialists provide standard, safe troubleshooting guidance that doesn't harm your equipment. All recommendations follow industry best practices.

We'll never ask you to perform any action that could compromise your security, damage your equipment, or violate your service agreement with your ISP.