Refund Policy

Your satisfaction is important to us

Last Updated: February 13, 2026

Our Commitment

At Wifi Provider In Your Area, an independent third-party service assistance startup launched in 2026, we strive to provide high-quality informational guidance. We understand that technology issues can be frustrating, and we're committed to helping you understand connectivity concerns.

This Refund Policy explains the circumstances under which refunds may be issued for our assistance services.

Important Understanding: Wifi Provider In Your Area provides informational guidance and support assistance only. We cannot guarantee specific outcomes (such as service restoration) because many factors are beyond our control, including your ISP's network, equipment limitations, and service-level issues. We are not an ISP and do not provide internet or cable services directly.

Refund Window: Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether assistance has already been delivered. Please review the full eligibility details below.

Refund Eligibility

7-15 Day Refund Window

Refund requests must be submitted within the following timeframes:

  • 7 days: For services where assistance has already been delivered
  • 15 days: For services purchased but not yet utilized

Eligibility depends on service type and whether assistance has been provided. Review the full terms below.

You May Be Eligible for a Refund If:

  • Our advisor was unable to provide the informational guidance requested
  • You were not satisfied with the quality of assistance provided
  • Technical issues prevented completion of the guidance session
  • You were charged incorrectly or duplicate charges were made
  • The service description was materially misrepresented
  • Your request falls within the 7-15 day refund window

You Are NOT Eligible for a Refund If:

  • More than the applicable refund window (7-15 days) has passed
  • Your internet or cable service was not restored (only your ISP can restore service)
  • Your ISP refused to take action or resolve the issue
  • The problem was due to your ISP's network, infrastructure, or service limitations
  • You chose not to follow the informational guidance provided
  • The issue requires equipment replacement or ISP intervention beyond our scope
  • You changed your mind after receiving assistance

Refund Request Process

To request a refund, please follow these steps:

1. Contact Us Promptly

Submit your refund request within 7 to 15 days of service purchase (depending on whether assistance was delivered).

2. Provide Required Information

Include your name, contact information, date of service, and detailed reason for the refund request.

3. Review Period

We will review your request within 3-5 business days.

4. Decision Notification

You will be notified of the approval or rejection of your refund request.

To submit a refund request, contact us at:

  • Email: refunds@Wifi Provider In Your Area.com
  • Phone: 1-800-555-1234

Types of Refunds

Full Refund

A full refund may be issued if:

  • We were unable to provide any meaningful support
  • Technical issues prevented the support session from occurring
  • There was a billing error or unauthorized charge

Partial Refund

A partial refund may be issued if:

  • Support was provided but did not meet expected standards
  • The issue was partially addressed but not fully resolved within our scope
  • Circumstances warrant a goodwill partial refund based on our review

    • No Refund

    No refund will be issued if:

    • We provided the agreed-upon informational guidance
    • The lack of resolution is due to ISP-related factors
    • The refund request falls outside our eligibility criteria
    • More than the applicable refund window (7-15 days) has passed since the service

    Refund Processing

    If your refund is approved:

    • Refunds will be processed to the original payment method
    • Processing typically takes 5-10 business days
    • You will receive confirmation once the refund is processed
    • Depending on your bank or credit card company, it may take additional time for the refund to appear in your account

    What We Cannot Refund

    We cannot issue refunds for situations beyond our control or scope of service:

    • ISP Service Outages: If your connectivity issue is due to an ISP network outage or infrastructure problem, only your ISP can restore service.
    • Equipment Limitations: If your equipment is faulty or incompatible, we can guide you but cannot guarantee resolution.
    • ISP Policies: We cannot override or change your ISP's policies, account status, or service limitations.
    • Third-Party Actions: We are not responsible for actions or decisions made by your ISP or other third parties.
    • Completed Services: Once support guidance has been provided and you've utilized our service, refunds are at our discretion.

    Chargebacks and Disputes

    We encourage you to contact us directly before initiating a chargeback with your credit card company. Most concerns can be resolved quickly through direct communication.

    If you initiate a chargeback:

    • We will respond to the dispute with documentation of services provided
    • Your account may be suspended pending resolution
    • Frivolous chargebacks may result in permanent account termination

    Satisfaction Guarantee

    While we cannot guarantee specific technical outcomes, we do guarantee:

    • Professional and courteous support
    • Clear communication in plain English
    • Honest assessment of your situation
    • Best-effort guidance based on industry standards
    • Fair and transparent pricing

    If we fail to meet these standards, we will work with you to make it right.

    Exceptions and Special Circumstances

    We recognize that every situation is unique. If you have extenuating circumstances not covered by this policy, please contact us. We review each case individually and may make exceptions at our discretion.

    Policy Changes

    We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

    Contact Us

    If you have questions about our Refund Policy or wish to request a refund, please contact us:

    Refund Requests: refunds@Wifi Provider In Your Area.com

    General Inquiries: support@Wifi Provider In Your Area.com

    Phone: 1-800-555-1234

    Important Reminder: Wifi Provider In Your Area is an independent third-party service assistance startup, launched in 2026. We are not affiliated with, authorized by, endorsed by, or sponsored by any internet service provider, cable company, or telecommunications provider. We provide informational guidance only and charge separate service fees. Refund requests related to your ISP service or billing should be directed to your ISP, not Wifi Provider In Your Area.